The Passion Shop!
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We are here to help!

Are you curious, full of ideas, or simply eager to engage with us? At PECHE-CHASSE, your satisfaction is our priority. Don’t hesitate to contact us. Our team, comprised of passionate fishing and hunting enthusiasts, is ready to enthusiastically and professionally answer all your questions. Whether it’s a simple inquiry, a personalized recommendation, or technical advice, we’re always delighted to interact with you. So, don’t wait any longer and get in touch with us now. We are excited to get to know you and engage in conversation with you!

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We are available 7 days a week
Frequently Asked Questions

Order and Shipping

How long does it take to receive your articles?

We are committed to processing all orders promptly. Typically, your order will be processed within 24 hours of receiving payment and then shipped within 72 hours. Please note that these timeframes do not include weekends and holidays.

The delivery time depends on several factors, such as the destination, product availability, and any unforeseen delays beyond our control. Generally, delivery times range from 8 to 10 business days, depending on the country. However, for some remote destinations, it may be necessary to allow up to 20 business days.

It’s important to note that delivery times are provided as an estimate and may vary depending on circumstances. If you have any questions regarding your order or experience a delay in delivery, please feel free to contact our customer service. We will make every effort to promptly resolve any potential issues.

In which countries do we ship our products?
We are pleased to inform you that we ship our products to many countries worldwide. To check the availability of delivery to your country, please consult the list of countries provided during the ordering process on our website.

We work with reliable delivery services to ensure fast and secure shipment of your packages. However, it’s important to note that delivery times may vary depending on the destination and any unforeseen delays beyond our control, such as customs clearance or exceptional weather conditions.

If you have specific questions regarding delivery to your country, please don’t hesitate to contact our customer service. We will be delighted to provide you with additional information and assist you in finding the best solution to receive our products within the shortest possible timeframe.

Where is our company located?
We are based in the beautiful city of Nice, France. This is where our headquarters are located, from where we manage all our operations. We take pride in being able to offer high-quality articles to our customers, no matter where they reside in the world.

Our location in Nice allows us to benefit from a dynamic environment conducive to international trade. We work passionately to meet the needs of our customers and provide an exceptional shopping experience.

If you have any additional questions about our company or location, please don’t hesitate to contact us. We will be delighted to provide you with all the information you need.

How can I track the progress of your order?
Once your order has been shipped, you will receive a confirmation email containing the tracking details for your package, including a tracking number if available. This email will allow you to track the status of your delivery in real-time.

If you haven’t received a confirmation email after your order has been shipped, or if you’re experiencing difficulties tracking your package, we invite you to contact our customer service. Our team will be happy to assist you in tracking your order and provide you with all the information you need.

In addition to our customer service, you can also use the tracking number provided in the confirmation email to access our carrier’s tracking system. This will allow you to get accurate updates on the location and progress of your package.

We understand the importance of being able to track your order, and we make every effort to provide you with a seamless and reliable tracking experience. Please feel free to contact us if you have any additional questions or require further assistance.

How to place an order for an item on our website?
Ordering from our website is a simple and fast process. Here are the steps to follow:

1. Choose the item you want to order by browsing our catalog, then add it to your cart by clicking on the corresponding button.

2. Once you have finished your selection, click on the “Checkout” or “Proceed to Checkout” button.

3. You will be directed to the checkout page where you will need to fill out a form with your shipping information. Make sure to provide an accurate and complete address to ensure smooth delivery.

4. After completing your shipping details, you will need to provide your payment information. We accept various secure payment methods, such as credit cards, bank transfers, or online payment services. Choose the method that suits you best and follow the provided instructions.

5. Before finalizing your order, take the time to carefully review all the details, including the selected items, quantities, size or color options, as well as the shipping and payment information. If everything is correct, you can click on the “Confirm Order” button to complete your purchase.

If you encounter any difficulties in placing your order or have any questions about the process, please don’t hesitate to contact our customer service. Our team is available to assist you and provide any necessary help throughout the ordering process.

How to correct an error in your order?
If you have made an error while placing your order, here’s what you can do:

1. Contact our customer service within two hours of placing your order. It’s important to inform us of any desired changes promptly.

2. If your order has not yet been processed, we will do our best to make the requested modifications. Our team will make every effort to assist you.

3. However, please note that if your order has already been processed, it may be challenging to make changes. In such cases, we might not be able to modify your order. Therefore, we recommend carefully reviewing the details of your order before finalizing it.

4. To avoid errors or confusion, we advise you to thoroughly check all selected items, quantities, size or color options, as well as shipping and payment information before confirming your order.

If you have made an error or have any questions regarding your order, please contact our customer service immediately. We will be delighted to assist you in resolving any issues related to your order and finding the best possible solution.

How do we ensure the security of your payment information?
The security of your banking data is of utmost importance to us. We have implemented rigorous measures to ensure that your transaction is secure and your payment information is protected.

To ensure the security of your banking data, we utilize a secure payment processor. All payment information you provide during the transaction is processed through this processor, which uses SSL (Secure Socket Layer) technology to encrypt all sensitive data during transmission. This ensures that your payment information is encrypted and remains confidential throughout the entire transaction process.

It is also important to note that we do not store your payment information on our website. This means that your banking data is not retained in our system, significantly reducing the risks of theft or compromise.

We accept various secure payment methods, including credit cards, debit cards, Apple Pay, and Google Pay. All transactions are processed in real-time, ensuring optimal security and protection against fraud.

We understand the importance of privacy and the security of your payment information, and we take these aspects very seriously. If you have any additional questions regarding the security of banking data, please feel free to contact our customer service. We’ll be delighted to provide you with further information and ensure that your shopping experience is secure.

If you change your mind…

Returns and Exchanges

Can I return an item?
We want to ensure that you are completely satisfied with your purchase from us. If for any reason you are not satisfied with your item, we offer you the option to return it within 14 days from the receipt of your order (excluding personalized items). Please note that items must be returned in their original condition, with their original packaging.

If you wish to return an item, please contact us via chat or email to initiate the return process. We will provide you with the necessary instructions to make the return process simple.

It is important to note that sale items can also be returned; however, the return shipping costs will be the responsibility of the customer. We recommend reviewing our return policy for more details on excluded items or any potential restrictions.

We strive to process returns quickly and efficiently to ensure your satisfaction. If you have any additional questions regarding our return policy, please don’t hesitate to contact us. We will be delighted to assist you and help resolve any issues related to returning an item.

There's an error with my order.
We apologize for any error that may have occurred during the processing of your order. Your satisfaction is our priority, and we will do everything we can to rectify this mistake.

If you notice an error in your order, please contact our customer service immediately. We are here to assist you and resolve the issue as quickly as possible. Please provide the details of the error so that we can understand and correct the problem accurately.

Our customer service team is experienced and responsive. We will handle your request with utmost care and ensure that the error is resolved to your satisfaction.

We apologize for any inconvenience this may have caused and thank you for your understanding. Your satisfaction as a customer is very important to us, and we are committed to rectifying any errors swiftly and effectively.

My order arrived damaged.
We sincerely apologize if your order arrived damaged. Customer satisfaction is our priority, and we are committed to resolving any issues related to the condition of your order promptly. Please contact us immediately to inform us of the incident.

When you contact us, we will ask for detailed information about the condition of your order and the extent of the damages. It would be helpful if you could provide photos or accurate descriptions of the damaged items. This will assist us in better understanding the situation and finding an appropriate solution.

We will do everything in our power to address this situation. Depending on the circumstances, we may offer a replacement for the damaged product, a refund, or any other suitable solution to ensure your satisfaction.

We apologize for any inconvenience caused and appreciate your understanding. Your satisfaction is important to us, and we will strive to resolve this issue quickly and satisfactorily. Our customer service team is here to assist you and find the best solution for you.

Can I cancel my order?
We understand that circumstances may arise and you may need to cancel your order. We process orders quickly, but if you wish to cancel your order, please contact us as soon as possible.

If your order has not yet been processed, we will be able to cancel it without any issue and provide you with a full refund. However, if your order has already been processed, we will do our best to find a satisfactory solution for you. In such cases, we recommend contacting us immediately so that we can explore the available options.

We strive to meet our customers’ needs, and we will certainly understand if you need to cancel your order. Your satisfaction is important to us, and we will do everything we can to find the best solution given the circumstances.

Please feel free to contact us as soon as possible to discuss the cancellation of your order. Our customer service team is here to assist you and address your concerns.

How can you contact us?
We are here to address all your questions and concerns. To contact us, you have two options:

Live Chat: To chat with us in real-time, simply click on the chat icon at the bottom right of our website. You will be connected with one of our customer service agents who will be happy to assist you.

Email: If you prefer to contact us via email, please use the following address: contact@peche-chasse.fr. Send us your message, clearly stating your inquiry and contact information. We commit to responding to you in a timely manner.

Whichever method you choose, we will strive to provide you with prompt and quality assistance. Our customer service team is here to help and answer any questions you may have regarding our products, orders, returns, or any other inquiries.

Feel free to reach out to us; we are eager to assist you!